Contact Us
We typically respond within 24 to 48 hours.
Whether you have a question about your order, need technical help, or want to request a refund, we are here to help. RavenText is operated by Falco Labs L.L.C. Send us an email and we will get back to you as quickly as possible.
Frequently asked questions
How do I request a refund?
Raven Engine can be cancelled anytime from Account & billing > Subscription settings after you log in. The public offer charges $7 for the first seven days; a private recovery offer may charge $9 for the first seven days. Both renew at $27/month beginning on day 7 unless cancelled. If checkout included the First Date Guarantee, submit an eligible claim within the first 30 days after Raven Engine access begins. The guarantee expires at the start of day 31. An approved claim covers the paid-trial charge shown at checkout and the first $27 monthly renewal. One-time add-ons are excluded. See the Refund and Cancellation Policy for the full terms.
How do I cancel Raven AI?
Log in with the email used at checkout and go to Account & billing > Subscription settings. You can cancel there anytime to stop future renewals. If you cannot access the page, email [email protected] from the checkout email address with "Cancel Raven AI" in the subject line.
I did not receive my access email.
Check your spam or promotions folder first. If you still cannot find it, email us from the address you used at checkout and we will help you access your account.
Can I use Raven AI on multiple devices?
Yes. You can use Raven AI from the web app on your phone, tablet, laptop, or desktop.
I am having trouble with Raven AI.
If the web app is not loading, try refreshing the page, signing in again, or switching browser or device. If the issue persists, email us with a screenshot and we will troubleshoot it for you.
Where do I manage my Raven AI subscription?
Log in and open Account & billing > Subscription settings. If you cannot access your account, email [email protected] from the address you used at checkout and we will help you access the right billing page.
Company
Falco Labs L.L.C. (d/b/a RavenText)
30 N Gould St, Ste N
Sheridan, WY 82801, USA
Email: [email protected]